Help / FAQ

Customer Support

Safaricom

• 0793480700
• 0793480701
• 0793480702
• 0793480703

Customer Care E-mail

• [email protected]

Betting with us is very easy; simply follow the steps explained below:

1. Join
2. Deposit Money
3. Place Bets
4. Withdraw Money

1. Join Bongobongo Kenya

Online Betting

1. Log on our Website; http://www.bongobongo.ke
2. Click REGISTER at the top of the website
3. Complete the registration form that appears by keying in your Phone Number (Safaricom/Airtel) and select a Password of your choice.

2. Deposit Money into your Betting Account

Using Mobile Money (Available to M-Pesa Kenya Mobile Money

• Log into your Betting Account.
• Select DEPOSIT menu at the top of your Betting Account
• Enter the Amount (Minimum Ksh.10)
• Click on DEPOSIT
• An MPESA Deposit pop up message will be sent to the Phone number you have SPECIFIED that you want to use for depositing.
• Enter your Mobile Money PIN to confirm deposit
• A Deposit confirmation message will be sent to your phone after you have submitted the deposit

3. Place Bets

Place Bets

• Log into your Bongobongo Account.
• Click on the Bet ODDs of the game you would like to BET on The Selected Game and ODDs will appear on the BETSLIP/Ticket, on the right hand side of your Betting Account
• If you want to have more than one game in a BETSLIP/TICKET, keep selecting different Match Bet ODDs to add to your BETSLIP/TICKET
• Once you have added the last game on your BETSLIP/TICKET, Click NEXT,
• Then click PLACE BET or BET NOW to submit your Bet
• A BET confirmation message will be sent to your phone after you have submitted the BET

4. Withdraw Money from your Betting Account

Through Mobile Money (Available to M-Pesa Kenya Mobile Money Registered Phone Lines only)

• Log in at Bongobongo.ke
• Click on the option to WITHDRAW
• Check the maximum amount which you can withdraw.
• Enter the amount you wish to withdraw from the available account balance.
• The Bongobongo team will be notified to approve your withdrawal, usually within an hour (maximum).
• You will receive funds into your selected mobile money wallet.