Help / FAQ

Customer Support

FORGOT YOUR PASSWORD? Click here to RESET. Enter your telephone number and request a NEW CODE to be sent to you via SMS.

Safaricom

Customer Care E-mail

Visit the website; http://www.bongobongo.ke
Click SIGN UP at the bottom of the website
Complete the registration form that appears by entering your phone number (Safaricom/Airtel) and select a password of your choice.

Using Mobile Money (Available to M-Pesa Kenya Mobile Money)

Log into your Bongobongo account.
Click the Account B-button at the bottom of the screen. Or click your balance.
Select DEPOSIT.
Enter the Amount (Minimum = KSh.1 and Maximum = KSh.140,000)
Click on DEPOSIT.
An MPESA Deposit pop up message will be sent to the Phone number you have SPECIFIED that you want to use for depositing.
Enter your Mobile Money PIN to confirm the deposit.
A Deposit confirmation message will be sent to your phone after you have submitted the deposit.

Place Bets

Log into your Bongobongo account.
Click on the bet ODDs of the game you would like to BET on the selected game and ODDs will appear on the BETSLIP, at the bottom of the screen.
If you want to have more than one game in a BETSLIP, keep selecting different match bet ODDs to add to your BETSLIP.
Once you have added the last game on your BETSLIP, click on the BETSLIP.
Choose your stake and click PLACE BET to submit your bet.
A bet confirmation message will be shown on your screen after you have submitted the bet.
Click on Bets on the bottom right of the screen to view all placed bets.

Through Mobile Money (Available to M-Pesa Kenya Mobile Money Registered Phone Lines only)

Log into your Bongobongo account.
Go to the My Account section and click WITHDRAW
Enter the amount you wish to withdraw from the available account balance (Minimum = KSh.50 and Maximum = KSh.140,000).
Click WITHDRAW.
You will receive funds into your selected mobile money wallet shortly.