Responsible gaming

Responsible gaming

Bongobongo believes in and supports responsible gambling and we want you to always enjoy playing with us by staying in total control and only betting what you can afford. If you ever feel like betting is a problem for you, please reach out to us immediately and we’ll be in touch to assist.

Worried about your gambling?

Let’s chat to see how we can help

Get Expert Help

If you would prefer to speak to experts, we recommend GamHelp Kenya.

You could also call them on: 0800-723-123

Staying In Control

While we enjoy the time you spend with us, we would love you to do so responsibly and within limits.

To maintain control, please keep in mind the following;

  • Track your betting activity and take regular breaks
  • Consider betting an entertainment, not an income generating activity
  • Avoid betting when emotionally stressed
  • Do not bet when under the influence of alcohol or any drugs
  • Never try to recoup your losses
  • Betting is a game of chance with no guaranteed success formulas
  • Bet only that which you can afford. Stick to affordable deposit limits.
  • Check your account statement regularly to stay in control of your betting activity, deposits, and withdrawals. Just log in and click TRANSACTIONS.

Warning Signs

Has betting become a burden?

Please check out for the signs below and should any of these affect you, then it’s time to act. Stop and seek help immediately.

  • Betting is a source of income for you.
  • You are betting more than you can afford
  • You bet when frustrated
  • Your family and friends tell you you have a gambling problem
  • You can't meet basic personal needs e.g. Food, Rent, etc.
  • You take loans to bet
  • Betting has a negative effect on your daily life and family duties


Self-exclusion is key whenever you feel you have a gambling problem.

What is self-exclusion?

Self-exclusion involves closing your Bongobongo account temporarily and permanently. Temporary exclusion makes your account inaccessible until you’re ready to go back to it. Permanent exclusion is irreversible, meaning you can never access the account again.

Please seek expert help during this period of self-exclusion.

Want to self-exclude?

Get in touch with us on Call, Email or Facebook.

Underage Betting

By registering and betting with Bongobongo, you confirm that you’re at least 18 years old. We reserve the right to verify your age and exclude you from our services if there are any doubts over your age. Should you be found to be underage, all your winnings will be forfeited and your account deactivated immediately.