Customer Care E-mail
Using Mobile Money (Available to M-Pesa Kenya Mobile Money)
Through Mobile Money (Available to M-Pesa Kenya Mobile Money Registered Phone Lines only)
Bongobongo believes in and supports responsible gambling and we want you to always enjoy playing with us by staying in total control and only betting what you can afford. If you ever feel like betting is a problem for you, please reach out to us immediately and we’ll be in touch to assist.
Let’s chat to see how we can help
If you would prefer to speak to experts, we recommend GamHelp Kenya.
You could also call them on: 0800-723-123
While we enjoy the time you spend with us, we would love you to do so responsibly and within limits.
To maintain control, please keep in mind the following;
Has betting become a burden?
Please check out for the signs below and should any of these affect you, then it’s time to act. Stop and seek help immediately.
Self-exclusion is key whenever you feel you have a gambling problem.
Self-exclusion involves closing your Bongobongo account temporarily and permanently. Temporary exclusion makes your account inaccessible until you’re ready to go back to it. Permanent exclusion is irreversible, meaning you can never access the account again.
Please seek expert help during this period of self-exclusion.
Get in touch with us on Call, Email or Facebook.
By registering and betting with Bongobongo, you confirm that you’re at least 18 years old. We reserve the right to verify your age and exclude you from our services if there are any doubts over your age. Should you be found to be underage, all your winnings will be forfeited and your account deactivated immediately.