Help / FAQ

Customer Support

FORGOT YOUR PASSWORD? Click here to RESET. Enter your telephone number and request a NEW CODE to be sent to you via SMS.

Safaricom

• 0111 022 200
• 0793 480 703

Customer Care E-mail

• [email protected]

Betting with us is very easy; simply follow the steps explained below:

1. Join
2. Deposit Money
3. Place Bets
4. Withdraw Money

1. Join Bongobongo Kenya

1. Visit the website; http://www.bongobongo.ke
2. Click SIGN UP at the bottom of the website
3. Complete the registration form that appears by entering your phone number (Safaricom/Airtel) and select a password of your choice.

2. Deposit Money into your Betting Account

Using Mobile Money (Available to M-Pesa Kenya Mobile Money)

• Log into your Bongobongo account.
• Click the Account B-button at the bottom of the screen. Or click your balance.
• Select DEPOSIT.
• Enter the Amount (Minimum = KSh.1 and Maximum = KSh.140,000)
• Click on DEPOSIT.
• An MPESA Deposit pop up message will be sent to the Phone number you have SPECIFIED that you want to use for depositing.
• Enter your Mobile Money PIN to confirm the deposit.
• A Deposit confirmation message will be sent to your phone after you have submitted the deposit.

3. Place Bets

Place Bets

• Log into your Bongobongo account.
• Click on the bet ODDs of the game you would like to BET on the selected game and ODDs will appear on the BETSLIP, at the bottom of the screen.
• If you want to have more than one game in a BETSLIP, keep selecting different match bet ODDs to add to your BETSLIP.
• Once you have added the last game on your BETSLIP, click on the BETSLIP.
• Choose your stake and click PLACE BET to submit your bet.
• A bet confirmation message will be shown on your screen after you have submitted the bet.
• Click on Bets on the bottom right of the screen to view all placed bets.

4. Withdraw Money from your Betting Account

Through Mobile Money (Available to M-Pesa Kenya Mobile Money Registered Phone Lines only)

• Log into your Bongobongo account.
• Go to the My Account section and click WITHDRAW
• Enter the amount you wish to withdraw from the available account balance (Minimum = KSh.10 and Maximum = KSh.140,000).
• Click WITHDRAW.
• You will receive funds into your selected mobile money wallet shortly.